Information we collect
Name, phone, governorate, request type and message. We do not ask for diagnosis, case images or sensitive health information.
Privacy and responsible use
We collect only what is needed to respond to your request.
How we use it
To route the request to customer service, the medical team or sales and follow up on that request.
Measurement and analytics
We use measurement tools such as Meta Pixel to understand page views, WhatsApp and email clicks, and request submissions. We do not send names, phone numbers, diagnoses or message text to advertising platforms.
WhatsApp and external services
When you continue to WhatsApp, maps or email, you move to an external service governed by its own terms and privacy policy.
Retention and protection
Requests are retained only as needed for follow-up and operations, with access limited to authorised staff.
Updates
We may update this policy as site services evolve. Material updates will appear on this page.